Contoh House Of Quality
1.
Produk
· N : livina
H : mobilio
S : ertiga (Us)
2.
Customer Need
·
Harga
·
Fitur
·
Warna
·
Safety
·
Kapasitas mesin
(cc)
·
Kapasitas
penumpang
·
Customer service
3.
Technical
Requirement
·
Desain
·
Material
·
Ketersediaan suku
cadang
·
Bahan jok mobil
·
Mesin
|
|
Desain
|
Material
|
Suku cadang
|
Bahan Jok
|
Mesin
|
1
|
2
|
3
|
4
|
5
|
|
|
harga
|
 |
 |
 |
 |
 |
|
|
S
|
H
|
N
|
|
|
Fitur
|
 |
Δ
|
Δ
|
Δ
|
Δ
|
N
|
|
S
|
H
|
|
|
|
Warna
|
 |
  |
Δ
|
 |
Δ
|
|
S
|
H
|
|
N
|
|
|
Safety
|
|
|
 |
Δ
|
 |
|
S
|
N
|
H
|
|
|
|
Kapasitas
mesin (cc)
|
 |
  |
Δ
|
Δ
|
 |
|
S
|
H
|
N
|
|
|
|
Kapasitas
penumpang
|
 |
|
Δ
|
Δ
|
 |
|
H
|
N
|
S
|
|
|
|
Customer service
|
Δ
|
Δ
|
 |
Δ
|
Δ
|
|
N
|
S
|
|
H
|
|
|
1
|
N
|
H
|
N
|
H
|
H
|
|
|
|
|
|
|
|
2
|
|
|
|
|
|
|
|
|
|
|
|
|
3
|
S
|
N
|
S
|
S
|
N
|
|
|
|
|
|
|
|
4
|
|
|
|
|
|
|
|
|
|
|
|
|
5
|
H
|
S
|
H
|
N
|
S
|
|
|
|
|
|
|
N : livina
H : mobilio
S : ertiga (Us)
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